Terms of Service

1. The agreement

These Terms govern your organization's use of the pauza for Teams dashboard and related APIs (the "Service"), provided by pauza, Inc. ("pauza"). The person who accepts these terms confirms they have authority to bind the organization. Enterprise customers may have a separate master agreement; where it conflicts with these Terms, the master agreement wins.

2. Subscription, seats, and wallet

• Subscriptions are billed monthly in arrears via Stripe at $5 per activeseat. A seat is "active" in a month if the user signs into the iOS app at least once.
• The reward wallet is a separate prepaid balance you fund to pay out gift cards. Wallet funds are held in a segregated Stripe balance and remain your property until spent on a redemption.
• You may cancel the subscription at any time. Cancellation is effective at the end of the current billing period; no pro-rata refunds.
• Unspent wallet balance is refundable within 90 days of cancellation, minus Stripe's refund fees. After 90 days the balance is forfeit to offset account wind-down costs.

3. Acceptable use

You agree not to:

• Use the Service to monitor, discipline, or take adverse employment action against individual employees. The product exposes only aggregate metrics precisely to make this impossible; we treat attempts to circumvent aggregation as material breach.
• Require employees to install the iOS app as a condition of employment. Participation must remain voluntary; this is both a term of this contract and, in many jurisdictions, a legal requirement.
• Reverse engineer, scrape, or redistribute the Service, or probe it for vulnerabilities outside a coordinated disclosure (see security@pauza.ai).

Material breach lets us suspend the account after written notice and a 10-business-day cure period.

4. Rewards and tax

Gift cards are fulfilled by Tremendous, Inc. under their merchant terms. Tax characterization of rewards to employees (fringe benefit, de minimis, wage) is a matter for your payroll/tax advisors, not ours. We issue end-of-year aggregated reporting per employee on request to help your compliance team. The maximum single reward value is capped at $500 by default; contact us to raise.

5. Data processing and privacy

The Privacy Policy is incorporated by reference. For GDPR-scope processing we will execute our standard Data Processing Agreement on request. Subprocessors are listed in the Privacy Policy; we give 30 days notice before adding new ones.

6. Uptime and support

We target 99.5% monthly dashboard availability excluding scheduled maintenance, emergency security patches, and upstream outages at Firebase, Vercel, or Stripe. Team-plan support is email, one business day response. Enterprise SLAs are set in the master agreement.

7. Intellectual property

You retain all rights to the data your organization submits. We retain all rights to the Service itself, including any aggregated, de-identified statistics we derive to improve the product — provided they cannot be used to re-identify any person or organization.

8. Warranties and liability

The Service is provided "as is." We disclaim implied warranties of merchantability and fitness for a particular purpose to the extent permitted by law. Neither party is liable for indirect, consequential, or punitive damages. Our aggregate liability under this agreement in any 12-month period is capped at the fees you paid in that period. Nothing in this section limits liability for fraud, willful misconduct, or breaches of confidentiality.

9. Termination and data return

On termination, owners can export aggregate metrics and audit logs from the dashboard for 30 days. After that, or on an explicit delete-my-org action, the organization's data is purged within 30 days. Individual employees retain control of their personal accounts and tokens independently of the org.

10. Changes to these terms

We'll email the billing contact at least 30 days before any material change and post the new Terms here. Continued use after the effective date is acceptance.

11. Governing law

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws rules. Disputes go to the state and federal courts located in Wilmington, Delaware.

12. Contact

Legal and contractual: legal@pauza.ai. Security disclosures: security@pauza.ai.